Refund Policy

Last updated: March 15, 2026

1. About This Policy

This Refund Policy applies to all paid subscription plans purchased through Howl.watch (available at https://howl.watch), a service operated by Binary s.r.l. unipersonale (P.IVA IT10564560968, viale Severino Boezio 6, 20145 Milano, Italy).

All payments are processed by Paddle.com Market Limited, which acts as the Merchant of Record for all transactions. This means Paddle handles billing, payment processing, sales tax, and invoicing on our behalf. Any refund issued will be processed through Paddle's payment infrastructure.

2. Subscription Plans

Howl.watch is a subscription-based service. There is no free tier. All plans are billed on a recurring basis (monthly or annually, depending on the plan selected) and provide access to the service's features, including monitoring a number of YouTube channels determined by the subscription package.

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of your initial subscription purchase. If you are unsatisfied with the service for any reason during this period, you may request a full refund — no questions asked.

To be eligible for a refund under this guarantee:

• The request must be made within 30 calendar days of your first payment.
• The request must be submitted via email to support@howl.watch.
• This guarantee applies to first-time subscribers only. If you have previously received a refund under this guarantee and re-subscribed, subsequent purchases are not eligible.

Refunds under this guarantee will be issued for the full amount of the initial payment, including any applicable taxes collected at the time of purchase. The actual refunded amount may vary slightly due to currency fluctuations if your payment was made in a different currency.

4. Permanent Service Discontinuation

In the unlikely event that Howl.watch permanently ceases to operate, you are entitled to a pro-rated refund for the unused portion of your active subscription period.

The pro-rated refund is calculated as follows:

• The remaining number of full days between the service discontinuation date and the end of your current billing period.
• Divided by the total number of days in your billing period.
• Multiplied by the amount paid for that billing period.

If the service is permanently discontinued, we will notify all active subscribers via email at least 30 days in advance whenever possible, and refunds will be processed automatically through Paddle within 14 business days of the discontinuation date.

5. Extended Downtime

We strive to maintain high availability. However, if the service experiences significant unplanned downtime (defined as the core notification functionality being unavailable for more than 72 consecutive hours, excluding scheduled maintenance), active subscribers may request a subscription extension to compensate for the lost service time.

• Extension requests must be submitted within 14 days of the downtime event ending.
• Extensions will be granted for a duration equal to or greater than the downtime period experienced.
• Extension requests should be submitted via email to support@howl.watch.
• The granting of extensions is subject to the technical capabilities of our payment infrastructure. If an extension cannot be applied, we will offer an equivalent partial refund instead.

Scheduled maintenance windows will be communicated in advance and do not qualify for subscription extensions.

6. Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for subsequent billing periods.
• No partial refund is issued for the remaining days of the current billing period after cancellation, except where required by applicable law.

7. EU Consumer Rights

If you are a consumer residing in the European Union, you have the right to withdraw from a purchase within 14 days of the transaction date without providing any reason, in accordance with Directive 2011/83/EU (the Consumer Rights Directive). Our 30-day money-back guarantee (Section 3) exceeds this statutory minimum.

Nothing in this policy limits or overrides your statutory consumer rights under applicable EU or national law.

8. How to Request a Refund

To request a refund or subscription extension, please contact us at:

• Email: support@howl.watch

Please include the following information in your request:

• The email address associated with your Howl.watch account.
• Your Paddle transaction or subscription ID (available in your payment receipt).
• The reason for your request (optional for the 30-day guarantee; required for downtime-related requests).

We aim to respond to all refund requests within 3 business days. Approved refunds are typically processed by Paddle within 5–10 business days, though the time for the refund to appear on your statement depends on your payment provider.

9. Refund Limitations

• Refund requests made after the 30-day guarantee period, and not related to service discontinuation or extended downtime, are evaluated on a case-by-case basis at our discretion.
• Refunds cannot be issued for periods during which the service was available and functioning as described, outside of the 30-day guarantee window.
• If your account was suspended or terminated for violation of our Terms and Conditions, you are not entitled to a refund.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Changes to this policy will not retroactively affect refund rights for payments already made. Continued use of the service after changes are posted constitutes acceptance of the revised policy.

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For questions about this Refund Policy, please contact us at support@howl.watch.